Frequently Asked Questions (FAQs)

About Us

What is The Linen Company?
The Linen Company is a premium home and bedding brand offering luxury bedding, bath, and home essentials across the UAE. Our collections are crafted with high-quality fabrics, designed to bring comfort, elegance, and durability to your home.

What makes The Linen Company different?
We take pride in offering high-quality, sustainable, and stylish bedding that enhances your sleep experience. Our products are crafted with premium materials, ensuring durability, softness, and elegance, perfectly suited for the UAE’s climate and lifestyle.

Orders & Returns

How can I place an order?
You can place an order easily through our website. Simply browse your favourite items, add them to your cart, proceed to checkout, select your preferred payment method, and confirm your order.

What payment methods do you accept?
We accept Visa, Mastercard, Apple Pay, Google Pay, and Cash on Delivery (COD) for a seamless shopping experience in the UAE.

How do I check my order status?
Once your order is placed, you’ll receive a confirmation email with tracking details. You can also log into your account on our website to check your order status.

What is your return policy?
We offer a 14-day return window from the date you receive your order. Items must be unused, unwashed, and in their original packaging to qualify for a return.

Can I exchange an item?
Currently, we do not offer exchanges in the UAE. However, you can return your item within the return window and place a new order for your preferred product.

How do I initiate a return?
To start a return, contact our Customer Service team with your order details. Our team will guide you through the simple return process.