Privacy Policy

PERSONAL INFORMATION WE COLLECT

When you visit our website in the UAE, we automatically collect certain information about your device, including details about your web browser, IP address, time zone, and installed cookies. Additionally, as you browse our site, we gather information on:

• The individual web pages or products you view
• The websites or search terms that referred you to our site
• How you interact with our site

This automatically collected information is referred to as “Device Information.”

We collect Device Information using the following technologies:
✅ Cookies – Data files placed on your device, often with an anonymous unique identifier. To learn more or disable cookies, visit: www.allaboutcookies.org
✅ Log Files – Track actions on our site and collect details such as IP addresses, browser types, and timestamps.
✅ Web Beacons, Tags, and Pixels – Electronic files that help us understand user behaviour.

Additionally, when you make a purchase or attempt to make a purchase, we collect information including your name, billing address, shipping address, payment details (credit/debit card numbers), email, and phone number. This is referred to as “Order Information.”

When we mention “Personal Information” in this Privacy Policy, we refer to both Device Information and Order Information.

HOW WE USE YOUR PERSONAL INFORMATION

We use your Order Information to:
✔️ Process and fulfill orders (including payment processing, shipping, and invoicing)
✔️ Communicate with you regarding your order
✔️ Screen orders for potential fraud or security risks
✔️ Provide marketing and promotional offers (only when you opt-in)

We use your Device Information to:
✔️ Screen for fraud and potential risks (IP tracking)
✔️ Improve our website experience through analytics
✔️ Evaluate the effectiveness of marketing and advertising campaigns

CONSENT

How do we get your consent?

By providing personal information during transactions, payments, orders, or returns, you implicitly consent to its collection and use for that purpose only.

If we request your personal information for secondary reasons (such as marketing), we will either:
✅ Ask you directly for your explicit consent
✅ Provide an option for you to decline

How do I withdraw my consent?

You can withdraw your consent at any time by contacting us at:
📩 Email: hello@thelinencompany.ae

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with trusted third-party services to assist us in processing payments, shipping orders, and analysing customer behaviour.

✔️ Shopify – Our e-commerce platform, used for order processing and secure payments. More details: Shopify Privacy Policy
✔️ Google Analytics – Helps us understand how customers interact with our site. More details: Google Privacy Policy
✔️ Marketing & Advertising Partners – To improve personalized ads based on your preferences.

Additionally, we may disclose Personal Information to comply with UAE laws, legal requests, fraud prevention, or protect our business rights.

BEHAVIORAL ADVERTISING

We use your information for targeted advertisements tailored to your preferences. Learn more about how online advertising works: NAI Educational Page

You can opt out of targeted advertising via:

• Facebook: Ad Settings
• Google: Ad Preferences
• Bing: Personalized Ads Settings

Alternatively, you can opt out through the Digital Advertising Alliance: Opt-Out Portal

DO NOT TRACK

Please note that we do not modify our data collection and tracking practices when we receive a Do Not Track (DNT) signal from your browser.

YOUR RIGHTS

For UAE customers:

• You have the right to access, update, or delete your personal information.
• To request changes, email us at hello@thelinencompany.ae.

For European customers:

• We process your data to fulfill contracts (such as order fulfillment) and pursue business interests.
• Your information may be transferred outside of Europe, including to the UAE.

DATA RETENTION

When you place an order, we retain your Order Information for our records unless you request deletion.

CHANGES TO OUR PRIVACY POLICY

We may update this policy periodically to reflect changes in legal requirements, business operations, or security updates. Changes will be posted on this page.

SMS / MMS MOBILE MESSAGING MARKETING PROGRAM

We value your privacy and only use the information you provide for sending mobile messages and responding to inquiries.

🔹 We do not sell, rent, or trade your phone number or customer data.
🔹 We reserve the right to disclose information when required by law.
🔹 You must provide accurate information when signing up for our messaging services.

This policy applies strictly to mobile messaging and does not override our general Privacy Policy.

CONTACT US

For any questions regarding your privacy, data usage, or if you wish to make a complaint, please contact us at:

📩 Email: hello@thelinencompany.ae
📍 Address: (Insert UAE Business Address Here)

This Privacy Policy applies to The Linen Company UAE and its users.